Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and company name
• Usage Data: Information about how you use our Service, including AI agent interactions, message counts, and feature usage
• Technical Data: IP address, browser type, device information, and access times
• Content Data: AI agent configurations, system prompts, knowledge base content, templates, and conversation data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service, including Salesbot BackOffice dashboards, APIs, and widgets
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities to improve performance and reliability
• Detect, prevent, and address technical issues, abuse, and security incidents
• Personalize and improve your experience with AI Agents and other features

Where we process conversation data and AI-related content, we do so primarily to operate and improve the Service for you (for example, to generate responses, debug issues, and enhance quality and safety).

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, analytics)
• AI and Cloud Providers: With third-party AI and cloud infrastructure providers who process data on our behalf to deliver features of Salesbot BackOffice (such as generating AI responses or storing data). We contractually and/or configuration-wise limit their use of your data to providing services to us, and we do not sell your personal information.
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of assets
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, or when you delete specific AI Agents or workspaces, we will delete or anonymize the associated personal information within a reasonable period, except where we are required to retain it for legal, security, or backup purposes. Some data may remain in encrypted backups for a limited time before being permanently deleted.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@magnussolutions.services

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and advertisements

We may use analytics and error-monitoring tools to help us understand how Salesbot BackOffice is used and to improve stability and performance. These tools typically collect pseudonymous usage data (such as page views, feature usage, and error logs) and do not provide them with direct access to the content of your conversations beyond what is necessary to operate the Service.

You can control cookies through your browser settings, but this may affect the functionality of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle data in Salesbot BackOffice, please contact us at:

• Email: support@magnussolutions.services
• Website: https://www.magnusgamesstudio.com